My stomach was in knots

Called down by the president to discuss a rash of complaints coming into his office about our office not picking up phones. Of course, not our fault: 3-4 people can only physically pick up and help so many people per minute. (We average 25 calls an hour from students, parents, community members and staff). And its
just
too
much.
Thankgod psycho boss is gone for 3 weeks on vacation.
But even this respite from tyranny is not enough.
Being angrily summoned by the President is icing on the pestilient cake.
And specifically me. Why me? I mean, WTF.
Turns out, the next morning he revised the meeting to an invitation for lunch for the 3 of us and we closed the office and nervously went. We joked about packing our things and bringing our purses to make for a smooth departure after receiving pink slips.
Turns out, he just wanted to "talk" and hear our thoughts. Bullya!
As I encouraged my coworkers to come as prepared as possible with our OWN agenda (regardless of his) since we have much to say about what is wrong and what needs to be improved (which ultimately we pay for as being the front lines dealing with the irate public at the office ineptitude, disorganization and unresponsiveness), remarkably, it turned out we actually had an opportunity to discuss it. And even more remarkably, even MIRACULOUSLY
HE WAS TOTALLY ON THE SAME PAGE.
He was funny, and down to earth, and endearing.
AND HE WAS 100% TOTALLY ON THE SAME PAGE with everything we said.
Total exact opposite of psychosupervisor.
Oh it was such a relief.
And today I feel a sense of hope that I probably I haven't had since starting there over a year ago.